Below is an email I got today with another example of satellitephonestore.com's track record. I've redacted personal information. If you have any such stories please share them with me. If you'd like me to keep them private I will, or I can pass them on to our attorney, just let me know.
In a previous blog post, I noted a bit about our lawsuit with satellitephonestore.com. On April 3, 2014, while waiting for the US Coast Guard to call us back, satellitephonestore.com terminated our service. Initially, they had this to say about it when interviewed in Latitude 38:
We would never do that. These phones are used for emergency purposes by 80% of our customers. Legally, I could not do that.
We did a television interview, and our local ABC reporter called satellitephonestore.com, to which the reporter was told (by a lady who wouldn't give her name) our service:
[was disconnected] because of a billing issue, something to do with a credit card
Hilariously enough, in addition to my account being up to date, I was actually billed the exact day that my service was terminated, April 3rd. This is a screen shot showing the money coming out of my checking account for $120. The other amount was my balance at the time.
Faced with the unfortunate problem of factual evidence, a retraction of sorts had to be stated in a San Diego Union Tribune article:
[the attorney representing satellitephonestore.com] also clarified that the Kaufmans’ account was in good standing ... The employee who made that comment to 10News was mistaken, he said.
I've omitted some of their wording about my credit card getting declined a few times throughout the year: I lost my card in Mexico and simply wasn't able to provide another one, but brought it current well before our departure and had been a customer for years. So that part is true and if I should get publicly scolded for my card declining a few times, lead me to the town stocks so that I may serve my time.
So now Whenever/satellitephonestore.com is on defense strategy number three. The first simply being "we'd never do that", and the second (from someone who wouldn't give her name) "we did it because he didn't pay his bill." Now the third has moved to an odd mix of admitting they knew about the deactivation, admitting they had a duty of care in notifying people, and admitting they didn't notify us.
Regardless of what happens with our case, if you're an offshore sailor or adventurer of any type I think you should seriously consider the statements and actions of Whenever / satellitephonestore.com.